Best Practices in Measuring Customer Service Following a Service Interaction
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| Description: | Best Practices in Measuring Customer Service Following a Service Interaction Feb 20, 2014 / 1pm ET Join us for a free 30 minute online webinar and hear the latest insights and findings related to measuring and managing post-service experiences of customers. In this session you’ll learn: How to design an ongoing performance measurement system How to measure first contact resolution How to measure the process and people factors How to use action alerts to address quick fix areas How to deploy interactive tools to manage performance details Tips and best practices in customer experience measurement And more… This webinar will be hosted by George Taylor, President of Beyond Feedback. Beyond Feedback is a leader in the field of customer experience measurement and management and has successfully helped companies of all sizes. Prior to founding the company in 2011, George held leadership positions in several Fortune 500 companies: Vice President of Sales and Service Execution with USAA, a consistent leader in customer service performance. Vice President of Customer Excellence for Cardinal Health, that was recognized as a leader in voice-of-the-customer. |
| URL: | http://www.beyondfeedback.com/webinar-registration-feb20.html |
| Date: | Thursday, February 20, 2014 |
| Time: | 6:00pm-6:30pm UTC |
| Duration: | 30 minutes |
| Access: | Public |
| Category: | Business*, Marketing*, Sales*, Webinar* |
| Created by: | Public Access |
| Updated: | Tuesday, February 4, 2014 5:19pm UTC |
| : | 0 |
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| : | info@beyondfeedback.com |
| : | Beyond Feedback |
| : | 210-591-1747 |
| Comments: | None |